Ring-Tailed Lemurs and Emperor Tamarins

I have nothing against ring-tailed lemurs, or in fact emperor tamarins. I am sure they are lovely.
What I question, is how efficiently they would run, for instance; a utilities company, or a bank, or a university administration office or ...let's say, a county court.
I think it doubtful they would run any of the above well. And hence, whenever I receive incompetent service, this is my comparison.
Today I have been at one of the above establishments. Having sent in the requisite paperwork some weeks ago, I was more than a little dismayed to see it had not got to its final destination. This was apparently my fault despite the fact that that was where I had been asked to send it, had addressed it with final destination and rung establishment in following days to ensure they had received it.
I am more than a little bit miffed.

I now have to return later this week to do something I had hoped would be over today (having already waited 6 months).
I know I am not the only one who finds such incompetence irritating in the extreme, but in my field, I would be hauled over the coals by my line manager, customers (of sorts) and outside inspection teams.

Recently I had a disagreement with my bank, who had issued me a replacement card but cancelled my old card days before the new one was due to arrive. When I rang to top up my phone with credit for my weekend away, it was refused. Odd, I thought - I have just been paid. I rang my bank who informed me my card had been cancelled- a new one had been dispatched. I had a bill to pay and was now facing a weekend away without money. IDEAL. The bank helpfully said I could come in with my passport and withdraw cash until new card arrived which meant no leaving work early for nice weekend and instead, trip home for passport and then to bank....and 1 hour in rush hour traffic across notorious junction.

In the same way, at University I eventually gave up trying to locate my dissertation which had received a First and had been sent away for moderation. I became tired of wandering from one office filled with tamarins to the next, no one knowing where I might find the work I had toiled over for weeks. I still do not have it, but I know I did well.

I wonder if the monkey and lemur above might have looked after my work better?